Privacy Policy

This Privacy Policy explains what personal information VR Natural ("we", "us") collects when you use vrnaturalcoldwoodpressedoil.com, and how we use it. INFORMATION WE COLLECT When you create an account, browse or place an order, we collect: your name, phone number, email address, delivery address, and your order and browsing history on our store. If you pay online, payment is handled directly by Razorpay — we never see or store your card, UPI or bank details. HOW WE USE IT We use your information to: process and deliver your orders, send order and delivery updates (via WhatsApp/SMS and, where applicable, email), respond to your questions, and improve our products and store. We do not sell your personal information to anyone. WHO WE SHARE IT WITH We share only what's necessary to fulfil your order: your name, address and phone with our courier/delivery partners so they can deliver to you; payment details directly with Razorpay to process payment; and your phone number with our messaging provider to send order updates over WhatsApp/SMS. We may also use privacy-respecting analytics tools to understand how our store is used. COOKIES Our store uses cookies to keep you signed in, remember your cart, and understand site usage. You can control cookies through your browser settings. DATA RETENTION We keep your order information for as long as needed to fulfil legal, accounting and business purposes (for example, warranty or tax record requirements). YOUR RIGHTS You can ask us to access, correct or delete your personal information at any time by contacting us — see our Contact page. We'll respond within a reasonable time. SECURITY We take reasonable technical and organisational measures to protect your information, but no method of transmission over the internet is 100% secure. CHANGES TO THIS POLICY We may update this policy from time to time. Continued use of our store after a change means you accept the updated policy. CONTACT US Questions about this policy or your data? Reach us via the details on our Contact page.